The following text has been automatically translated by a translation software. The official version will be in Spanish. You can check the original version in Spanish here.
These General Conditions regulate the acquisition of the products offered on the website http://www.treasure-gold.com/, which is owned by TREASURE GOLD SL (hereinafter, TREASURE GOLD).
The acquisition of any of the products entails the full and unreserved acceptance of each and every one of the General Conditions indicated, without prejudice to the acceptance of the Particular Conditions that may be applicable when purchasing certain products.
These General Conditions may be modified without prior notification, therefore, it is advisable to carefully read its contents before proceeding to the acquisition of any of the products offered.
TREASURE GOLD, in compliance with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, informs you that:
To communicate with us, we put at your disposal different means of contact that we detail below:
All notifications and communications between users and TREASURE GOLD will be considered effective, for all purposes, when they are made through any of the means detailed above.
The products offered, along with the main characteristics of the same and their price appear on the screen.
TREASURE GOLD reserves the right to decide, at any time, the products and / or services offered to Customers. In this way, TREASURE GOLD may, at any time, add new products and / or services to those currently offered. Likewise, TREASURE GOLD reserves the right to withdraw or stop offering, at any time, and without prior notice, any of the products offered.
Once inside http://www.treasure-gold.com/, and to access the contracting of the different products, the User must follow all the instructions indicated in the purchase process, which will mean reading and accepting all the general and particular conditions set at http://www.treasure-gold.com/.
4. AVAILABILITY AND SUBSTITUTIONS
TREASURE GOLD aims to ensure the availability of all products that are advertised through http://www.treasure-gold.com/. However, in the event that any requested product is not available or if it has been exhausted, the customer will be informed in the e-mail provided at the time of purchase as soon as possible.
If the product is not available, and the consumer has been informed, TREASURE GOLD will be able to supply a product with similar characteristics without price increase, in which case, the consumer may accept or reject it by exercising his right of withdrawal and termination of the contract.
In case of unavailability of all or part of the order, and the rejection of replacement products by the customer, the refund previously paid will be made through the payment method provided at the time of purchase
If TREASURE GOLD is unreasonably delayed in the return of the amounts paid, the consumer may claim double the amount owed.
5. PURCHASE AND / OR PROCUREMENT PROCESS
To make any purchase at http://www.treasure-gold.com/, it is necessary that the customer is of legal age.
The steps to follow to make the purchase are:
It is also recommended that the customer print and / or keep a copy in durable support of the conditions of sale when placing your order, as well as proof of receipt sent by TREASURE GOLD by email.
Along with your order, you will receive the corresponding invoice.
For this purpose, the client consents that said invoice be sent to him in electronic format. The client will receive it by e-mail once the payment is made. This invoice will be included in the package.
The order will be delivered at the address designated by the client at the time of contracting according to the modality chosen.
The scope of delivery includes the following areas: Spain including Las Palmas, Ceuta and Melilla, All European territory.
FORMS AND DELIVERY TIMES
1. Private Messaging:
The customer can choose the transport with the delivery times at the time of placing the order, depending on the modality chosen the terms will vary, this will influence the final price.
The maximum delivery time is 3 day / s.
Delivery times will vary depending on the delivery area. Within the peninsula delivery times will not exceed 3 days, outside the peninsula will depend on the chosen modality.
7. PRICES, EXPENSES AND TAXES
The prices of the products that are collected in http://www.treasure-gold.com/ will be expressed in Euros unless otherwise stated and will be guaranteed during the validity of the same, except printing error and which is be the destination of the order.
The final prices of all the products, (and where applicable, the final prices per unit of measure, when mandatory) together with their characteristics, offers, discounts, etc., are reflected in each of the items that appear in the catalog of http://www.treasure-gold.com/.
The products have VAT included.
The VAT rate is 21%.
Shipping costs: Shipping costs within the peninsula are free, the other destinations will be paid by the customer, which will be indicated at the time of transport selection.
Other additional expenses: Transportation taxes are included in the indicated price.
The prices of the products may vary at any time. In this case, the price to be applied will be the one in effect on the date of placing the order. In any case, the final cost will be communicated to the customer in the electronic purchase process before the latter formalizes its acceptance.
8. FORMS OF PAYMENT
We offer these forms of payment:
a: By credit or debit card
You can make the payment immediately through the secure SSL payment gateway of our Bank. If it is necessary to make any return or cancellation of the order, the amount will be refunded through the same payment card. Both personal and banking data will be protected with all the security measures established by the Organic Law of Data Protection 15/1999 and its Development Regulation with total confidentiality.
b. Cash on delivery
The customer will make the payment in cash at the time of delivery of the goods at the place designated by him when placing the order.
The cash on delivery has an increase of 8.50.
PayPal will authorize the payment of the order, but no money will be withdrawn until PayPal verifies that it is correct. For this, it will be essential to have a PayPal account.
9. RETURN AND WITHDRAWAL POLICY
As established by the regulations, the consumer and user will have the right to DISMISS the contract for a maximum period of 14 calendar days without the need to indicate the reason and without incurring any cost, except those provided in art. 107.2 and 108 of RD1 / 2007, of November 16, whereby the aforementioned text of the General Law for the Defense of Consumers and Users is approved.
This right of withdrawal is not applicable among others to:
Supply of alcoholic beverages whose real value depends on market fluctuations.
The client will have a maximum period of 14 calendar days from the day of receipt of the requested product or goods to inform TREASURE GOLD of their desire to withdraw from the contract.
Withdrawal implies that, TREASURE GOLD will proceed to refund the amount already paid by the client within a maximum period of 14 calendar days, following the same procedure chosen by the customer for payment (provided that the product purchased is not within the exceptions indicated above).
During this period, the consumer will inform the employer of his decision to withdraw from the contract by filling in the form at the end of this document and sending it to the email address of TREASURE GOLD.
TREASURE GOLD will communicate to the consumer in durable support an acknowledgment of receipt of said withdrawal.
To proceed with the return of a product it is essential that it be in perfect condition and with its corresponding original packaging, with all its accessories and without having been used.
Once we receive your request we will contact the customer to indicate the details of the return.
The client will bear the costs of returning the goods.
10. LIABILITY AND LIABILITY EXEMPTION
The consumer and user has the right to repair the product, its replacement, the price reduction or the termination of the contract, as established in Chapter II, Title. IV Book II of the General Law for the Defense of Consumers and Users.
If the product is not in accordance with the contract, the consumer may choose between repair or replacement of the product, both being free for the consumer, which will be carried out within a reasonable period of time depending on the nature of the products and the purpose to which they were intended.
If the repair is completed and the product delivered, it remains non-conforming to the contract, the consumer may demand its replacement, the price reduction or the termination of the contract.
11. CUSTOMER ATTENTION AND CLAIMS
To file any complaint or claim with TREASURE GOLD, the customer should contact the customer service department through the email address firstname.lastname@example.org.
According to the Resolution of online litigation in consumer matters of the EU and according to Art. 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission provides all consumers with an online dispute resolution platform that It is available at the following link: http://ec.europa.eu/consumers/odr/.
12. APPLICABLE LEGISLATION
The present conditions will be governed by current Spanish legislation.
The language used will be Spanish.